Refund & return policy
Snout & Purr sells pet supplies online to customers in the United Kingdom. This policy explains returns and refunds when you shop with us.
Contact us: hello@snoutandpurr.co.uk — include your order number. We aim to reply within 2 business days.
30-day returns (change of mind)
You may return eligible products within 30 days of the date you receive them for a refund or exchange, provided items are unused, unopened, and in original packaging (seals intact where applicable).
This voluntary policy is in addition to your statutory rights under UK consumer law, including the 14-day right to cancel most distance contracts. Nothing here limits those rights.
Non-returnable items (unless faulty)
If an item is faulty, damaged in transit, or not as described, contact us within 30 days of delivery for a replacement or refund, including reasonable return postage where applicable.
- Opened pet food, treats, or supplements
- Opened litter, hygiene, or grooming products
- Items marked non-returnable on the product page
How to return
You pay return postage for change-of-mind returns unless we state otherwise. We cover return costs for faulty or incorrect items as required by law.
- Email hello@snoutandpurr.co.uk with your order number, item(s), and reason.
- Wait for our return approval and instructions (and a returns label where we provide one).
- Pack items securely and send using the method we specify.
Refunds
After we receive and inspect your return, refunds are issued to the original payment method within 5–10 business days.
Original delivery charges are refunded only where required by law or where the entire order is returned due to our error.
Contact us if you have not received your refund within 10 business days after we confirm approval.
Cancellations before dispatch
If your order has not shipped, email hello@snoutandpurr.co.uk as soon as possible for a full refund.