Privacy policy
Snout & Purr is responsible for personal data collected through this website and when you contact us or place orders.
Contact: hello@snoutandpurr.co.uk — Address: 58 Treen Avenue, Barnes, London, SW13 0JT
Data we collect
- Order and delivery: name, address, email, phone if provided, order details
- Payment: processed by our payment provider; we do not store full card numbers
- Account: email, encrypted password, order history if you register
- Support: messages you send us
- Technical: IP address, browser, device, pages viewed (see cookies)
How we use data
Contract: to process orders, deliver goods, handle returns, and provide customer service.
Legal obligation: tax, accounting, and records required by law.
Legitimate interests: fraud prevention, security, and improving our shop.
Consent: marketing emails and non-essential cookies or advertising measurement (e.g. Meta Pixel) where required.
We do not sell your personal data.
Sharing data
We share data with payment processors, carriers, hosting/email providers, and analytics or advertising partners who help us run the shop, under contracts that protect your information.
Retention
We keep order records as required for tax and legal purposes, then delete or anonymise data when no longer needed.
Your rights (UK GDPR)
You may request access, correction, erasure, restriction, portability, or object to processing. Contact hello@snoutandpurr.co.uk. You may complain to the ICO (ico.org.uk).
You may unsubscribe from marketing at any time using the link in our emails.
Cookies
We use strictly necessary cookies for basket, checkout, and security. With consent where required, we may use analytics and advertising cookies to measure site use and ad campaigns.
Security and children
We use appropriate measures to protect your data. Our shop is not directed at children under 16.